FAQ
What age is the LumoDraw™ Glow Board suitable for?
The board is safe and fun for kids ages 3 and up, but it’s also loved by teens and adults. It’s versatile enough for family creativity, schoolwork, office planning, and even fun party décor.
How do I clean the board after use?
Simply use the included microfiber cloth (or any soft, dry cloth) to wipe the board clean. For stubborn marks, a slightly damp cloth works best. No special cleaning products are required.
Does it require batteries?
Nope! The LumoDraw™ Glow Board is powered by USB, so you can plug it into a laptop, wall adapter, or power bank. That means no costly or wasteful batteries — just plug in and glow.
Are the markers included?
Yes, every LumoDraw™ Glow Board comes with a set of vibrant neon markers designed to wipe away cleanly. Additional or replacement markers will also be available separately.
Can I use it in daylight, or does it only work in the dark?
The board will work in any light, but the glowing effect is most vibrant in low-light or dark environments. That’s when the neon colors really shine.
Does it leave stains or ghosting after repeated use?
No. Our neon markers are specially designed for smooth wipe-off use. To maintain best results, always clean the board after each session.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at info@lumodraw.shop.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to contact us and send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please contact our support email at info@lumodraw.shop.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email atinfo@lumodraw.shop. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centres based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your life easy! Please send us an email to info@lumodraw.shop and we will be happy to assist you in any way we can.
We do receive a large number of emails, so if you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
